Delivery & Returns

Delivery
Delivery can be to any address as long the address at which your payment card is registered is also present on your order.  All deliveries must be signed for (except for some items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

To ensure a 'Guaranteed Next day delivery' orders must be made before 12 noon on a working day (not weekend or UK Public Holiday) and will be processed and sent for delivery by 5pm the next working day, providing the item is marked as in stock. Please note 'Next Day' means "Next Working Day" and does not include weekends or public holidays - shipping by Acumen Electronics or delivery to you.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery will be as specified on your order and subject to availability. However, delivery may take up to fourteen working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses if the goods are sent other than by Royal Mail.

Delivery will be at the discretion of the delivery firm, usually between the hours of 7am and 6pm; we are unable to confirm a time, unless AM delivery is selected..

Acumen Electronics Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Acumen Electronics Ltd  shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra £4.00 for a third attempt on delivery. If you can not collect your goods within 5 days or have not paid for the re-delivery then it will be returned to Acumen Electronics Ltd. All returned orders to Acumen Electronics Ltd will be refunded via the method of payment; you will incur a £9.99 charge for the attempted deliveries.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
Acumen Electronics Ltd  shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from Acumen Electronics Ltd  then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 2 working days of the delivery.

Warranty returns are to be returned to Acumen Electronics Ltd  where the goods will repaired or replaced at the discretion of Acumen Electronics Ltd. Costs incurred by you, the customer, in returning the goods will be refunded by Acumen Electronics Ltd  if the goods are faulty and a warranty is accepted.

Please post returns to the following address:
Acumen Electronics Ltd
15 Glenmore Business Park.
Colebrook Way
Andover
United Kingdom
SP10 3GQ

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Acumen Electronics Ltd  website, or by phoning us on 01264 359922.